Warranty
WinPower ZM12100 includes a 1-Year Limited Warranty.
Coverage Summary
| Coverage Period | 1-Year Limited Warranty |
|---|---|
| What Is Covered | Manufacturing defects in battery cells, BMS, casing, terminals, materials and workmanship. |
| What Is Not Covered | Improper installation, reversed polarity, incompatible charging equipment, operation outside published electrical or temperature limits, physical abuse, unauthorized modification, accidental damage, normal wear, misuse and improper prolonged deep discharge. |
| Response Channel | sales1@winpower.us |
How to Start a Claim
- Email WinPower with your order number and product model.
- Include the serial number if available, a clear description of the issue and photos or video showing the problem.
- Wait for written instructions before sending the product anywhere.
Review and Resolution
WinPower support will review the submitted information and confirm the next step in writing. Repair, replacement, return instructions and any applicable limitations are determined under the written policy for the order.
Request the Current Written Policy
Email sales1@winpower.us with the model 12V 100Ah LiFePO4 Battery / ZM12100 before purchase for the approved warranty term and coverage details.
Coverage Architecture
Warranty term: 1-Year Limited Warranty
The approved written WinPower policy controls coverage. The approved coverage structure is shown below for reference.
Covered where applicable
- Manufacturing defects in battery cells
- Manufacturing defects in the BMS
- Manufacturing defects in the battery casing
- Manufacturing defects in terminals
- Defects in materials
- Defects in workmanship
Not covered under the approved policy
- Improper installation
- Reversed polarity
- Incompatible charging equipment
- Operation outside specified electrical limits
- Operation outside specified temperature limits
- Physical abuse
- Unauthorized modification
- Accidental damage
- Normal wear
- Improper prolonged deep discharge
- Misuse outside intended deep-cycle applications
For a claim, contact sales1@winpower.us with the order number, model, serial number when available, and clear photos or video.